During the first half in Gorzdrav Odessa has received more than a thou...
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Odessa City Council
During the first half in Gorzdrav Odessa has received more than a thousand of citizens
26.07.2016
During the first half in Gorzdrav Odessa has received more than a thousand of citizens
Health Department of Odessa City Council informed about the work with citizens in the first half of 2016
During the first half of 2016 the health department of the Odessa City Council received 1194 complaints of citizens, which practically corresponds to the number of requests for the same period of the previous year. The vast majority of complaints made statements and requests - more than 94% of the total number of calls. The bulk of the concerns of citizens of Odessa, are: health, the need to purchase essential medicines, surveys, treatment and emergency surgery.
A positive indicator of the work of the Odessa physicians is a significant reduction in the number of complaints - 35.6%, compared to 2015. In general, complaints accounted for only 2.4% of the total number of citizens in the health department.
It noted the relative increase in the number of applications from immigrants from areas ATO, which appeared in difficult life circumstances and in need of special support from the city authorities, including in the provision of medical care.
The city health department carried out considerable work on the personal reception of citizens of the management and staff of the Department, which contributes to the rapid solution of problems and raising preliminary consideration of the application. Odessans can also ask questions in the pages of the city Department of social networks: Facebook https://www.facebook.com/gorzdrav.odessa and VKontakte https://vk.com/zdravo_odessa
Department Director Igor Shpak exercise personal control processing applications and providing priority of personal reception of veterans of World War II, members of ATU, large families, women who have been bestowed the title of "Mother Heroine".
During the first half of 2016 made 180 Odessans, among them Igor Shpak took 67 people personally on a personal reception of the director of the Department of Health and his deputies.
Information about the schedule of reception management and staff of the Department of Health is available on the website of the Odessa City Council, and the site of the city health department.
Weekly meetings on the hardware in the city Department of Health discussed and analyzed issues of working with references, carried out continuous monitoring of the consideration of each appeal and work with the leaders of medical and preventive treatment institutions of Odessa to improve the quality of care.
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