Why care centers citizens "Passport Service" popular among customers
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In the State Enterprise "Document"
Why care centers citizens "Passport Service" popular among customers
31.10.2016
Why care centers citizens "Passport Service" popular among customers
Are passing the days when the execution of any official papers was associated with many problems and inconveniences. Queues in long dark corridors, mine officials of displeasure on his face, which, however, changed in a friendly while receiving a bribe.
The state continues rapid reforms in the area of ??administrative services: there are service centers, accelerated and automated processes required for citizens to obtain documents. Flagship of the reforms in question passport of citizen of Ukraine for traveling abroad became citizens service centers "Passport Service" state enterprise "Document". Since August of 2013, when the first 'Passport Service "opened its doors to customers on the boulevard Shevchenko, 27 in Kiev, opened the company throughout Ukraine has 22 service centers citizens. After studying international experience, particularly in the Houses of Justice of Georgia, the company's management has developed and introduced an innovative project that was different from the usual and sometimes client-service post-Soviet citizens. The feature of this project was conceived logistics, front- and availability bekofisu, email queue and as a result - saving people time and, of course, maintaining their nerves.
Customers' passport services "in addition noted in their reviews professionalism of the personnel centers and, most importantly, their goodwill.
Among more than 350 thousand people, which this year helped arrange passports in the "Passport Service" - none are left dissatisfied with the work of inspectors. One of the components of this success is the quality and selection of the personnel, continuous training aimed at improving not only service delivery but also development in his good communication skills. Smiling, ready to listen carefully to the person, provide useful advice to make the customer feel really European service - these workers see "Passport Service" man who now wants to get a passport.
Vladimir Polishchuk
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